FAQs

Mazzuma is currently available on selected online point of payment portals only. Simply choose the "Pay with Mazzuma" option at the payment page and you will be directed to the Mazzuma page where you can make your payment.

You do not need to sign up to pay with Mazzuma.

You are required to enter your Mobile Money pin on your mobile phone when you receive the payment notification on your phone.

After entering your registered mobile number at the pay page, a notification will be sent to your phone where you will be required to enter your Mobile Money pin to validate the transaction. Your transaction will be completed after your PIN has been verified.

Yes, you need a Mobile Money account with your telecommunications operator to use Mazzuma.

Money can be deposited into your Mobile Money account via a Mobile Money merchant or by visiting your phone service provider.

Certainly, your Mobile Money operator automatically sends you an SMS message containing an invoice regarding your transaction.

This can be due to reasons such as insufficient funds in your Mobile Money account or an incorrect pin being entered during the validation process.

Mazzuma stores your Mobile Money number for transaction records sake. Please refer to our privacy policy for more information.

Mazzuma is a payment gateway hence does not handle shipping of items purchased through the gateway. The online shopping portal takes care of all forms of shipping of goods purchased if applicable.

Refunds are made to you by the online shopping portal where the transaction was made. Just contact the online store for more information on their refund policies